Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, body lotions must be unused and unopened, in the same condition that you received them, and in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Info@dennycozmetics.com. If your return is approved, we’ll provide a prepaid return shipping label and send you the return instructions and address. We'll send instructions and the return address after approval. Items sent back without first requesting a return will not be accepted.

You can always contact us with questions about returns at Info@dennycozmetics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Body lotions can be returned only if they meet the 7-day return requirements above. Other personal-care goods, including body butter and beard balm, are non-returnable. Custom products (such as special orders or personalized items) and hazardous materials are also non-returnable. Sale items and gift cards can't be returned. Please contact us if you have questions about a specific item.

Exchanges
The fastest way to get a different item is to request a return for an eligible item. After the return is approved, you can make a separate purchase for the new item.

Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at Info@dennycozmetics.com.